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  • I have a dog that would make a great therapy animal. Can I bring him to you for adoption or use in your program?
    No, we do not board dogs or provide adoption services. Our volunteers attend visits with their own personal pet that has gone through extensive training.
  • I’ve been working with my puppy, and he is making great progress. He understands basic commands. What do I do next to volunteer?
    Pets must be at lease 12 months to participate in our program. Dogs must have completed Basic Obedience Training in a GROUP class with the potential member. Please be aware that Puppy Training and Obedience Training are two different types of classes. In the meantime, we encourage you to attend our Orientation, the first step in our onboarding process, so that you can learn more about steps and paperwork required to become a volunteer.
  • What is a Therapy Animal? Is that the same thing as a Service Animal?
    Under the American Disabilities Act (ADA), a service animal is defined as a dog that has been individually trained to do work or perform tasks for an individual with a disability. The task(s) performed by the dog must be directly related to the person's disability [source]. Therapy animals are not covered by the ADA and are animals used in facilities to comfort people and give affection. Spending time with a therapy animal has been shown to lower blood pressure and heart rate, reduce anxiety and increase endorphins and oxytocin. Therapy dogs do not have to be trained to perform specific tasks like service dogs [source].
  • Do you have animals for adoption or provide an adoption service?
    No. Each of our volunteers uses his or her own pet for their pet-assisted therapy work. We do not have any kind of adoption service, placement or shelter available.
  • How do I get my own therapy dog? I need one for a family member.
    Our teams of volunteers and their personal pets visit hospitals, school campuses and retirement communities. At this time, we do not visit private residences or accept requests for one-on-one appointments. You may want to contact Canine Assistants for more information on finding a dog dedicated to helping your loved one: https://www.canineassistants.org/our-service-dogs/ And there are more resources listed on the State of Georgia's ADA website: https://ada.georgia.gov/helpful-resources/health-and-wellness/service-animals
  • Can you provide research information regarding pet therapy and its benefits?
    There are a great deal of published studies detailing the health benefits of pet therapy. Articles by the Mayo Clinic, Kindred Healthcare and Dogtime.com are great places to start. We are not a research group and do not have any scientific data regarding the effects of our work, just the stories of our success. You can find these under Happy Tales, or you are invited to contact us for further information.
  • Can children go on visits?
    No. All volunteers and visitors must be at least 18 years of age. But children can and do attend many of the Happy Tails events like the Spring Picnic, the Fall Chili Cookoff, and the Atlanta Children’s Healthcare Christmas Parade.
  • Can I bring my therapy animal to public places and transportation, such as the grocery store, or on a plane?
    No. Therapy animals are not covered by the American Disabilities Act and do not have the same clearances as Service Animals and Emotional Support Animals. Happy Tails animals are granted clearance to public places only when volunteering during a sanctioned Happy Tails visit at an approved facility.
  • How is the pet testing different for cats and rabbits?
    Cats and rabbits are tested for general demeanor, not responsiveness to commands.
  • I want to join Happy Tails! Where do I start?
    The first step to joining Happy Tails is by attending a mandatory Orientation. You can learn more about becoming a member on our Volunteer page.
  • Where are the visits?
    Happy Tails visits are located around the metro Atlanta area. You may find that we visit a facility just a few miles away from you live, or you may drive 30 minutes to a facility that best suits you and your pet or has an opening.
  • How long is a visit and how often do they occur?
    Most visits are one hour long. Some are scheduled twice a month, some monthly and a few weekly. However, even if you are interested in a facility that has weekly visits, you may choose to only visit once a month if you prefer.
  • I would like to volunteer with my spouse, and we live with the same pet. Who should bring the dog in for evaluation?
    We ask that both parties attend Orientation and then we will schedule two separate appointments for you to test with your dog. It is possible to do them both on one day, but the dog will require at least a 30-minute rest in between.
  • How involved can I become?
    As much as you want. Each Happy Tails volunteer decides how many visits he or she can do. Members are encouraged to visit at least once a month and are required to make at least one visit every six months.
  • What animals are allowed for therapy work in Happy Tails?
    Membership is only available to dogs, cats, and rabbits that pass our temperament tests. Other animals are not permitted in the medical settings where we work.
  • Is obedience training provided by Happy Tails?
    No, the selection of a trainer is your personal choice. Happy Tails does not recommend certain specific trainers or training facilities.
  • Does my dog need special training to be a Therapy Dog?
    No. Your dog needs to have passed a “Basic Obedience” course with you and have the temperament to be involved in this type of program. For specific information about our testing process, visit Pet-Handler Evaluation.
  • Do you have your choice of facility and visiting days/times?
    Yes. We try to match you and your pet with the kind of facility you would like to visit, the days and times that you are available and at a location that is convenient for you.
  • How does my pet become a therapy dog?
    Happy Tails is different in that we provide teams of volunteers to hospitals, school campuses and retirement communities. These volunteers bring their own dogs who have already been through obedience training. Happy Tails does a Pet/Handler Evaluation but doesn't provide training classes. If you are interested in becoming a volunteer with Happy Tails, please attend an Orientation. They are held monthly and are virtual meetings. Here you will learn more about the organization and the process to become a member and join a team. Click here for dates or to RSVP. (The meeting is free of charge.) https://www.happytailspets.org/events Here is more information on how to become a member: https://www.happytailspets.org/volunteer
  • What are the required health clearances for animals and their owners?
    Happy Tails pets are expected to have basic vaccinations and health exams specific to their species. An annual health update is required. Our veterinary standards are explained at Orientation. We do not currently require our human members to meet any health requirements, but some facilities do have additional health and vaccination requirements.
  • I'm at the hospital right now! Can Happy Tails come visit me?
    Happy Tails visits facilities on a regular and one-time basis, and that is usually coordinated through a request from the facility itself. If we have a regular visit at the hospital while you or someone you know is staying there, we will do our best to coordinate a visit, but we cannot guarantee it.
  • What is a typical Happy Tails visit like?
    A Happy Tails visit is generally one hour long, and are highly adaptable to the facility's unique needs. Some teams visit room to room to spend one-on-one time with a patient, or can congregate in an open common area and mingle with groups of people. Besides being pet, therapy animals can be groomed, placed on beds or in laps, walked on an assisted lead, or fetch a ball in a controlled area. We will always respect the space of any patient who does not wish to interact with the animals or has a fear of dogs. We are there to relieve stress, not cause more!
  • Can I have a therapy animal come to my house?
    No, Happy Tails does not offer one-on-one visits at residential homes. We work directly with facilities around the Atlanta area.
  • How much does a Happy Tails visit cost?
    Happy Tails visits are always 100% free. We rely on donations to keep it that way - so any support you can give is always appreciated.
  • I have a family member in hospice, can you visit my home?
    Happy Tails provides teams of volunteers to hospitals, school campuses and retirement communities. We focus on consistent regular visits at these facilities that occur weekly, biweekly or monthly.
  • How do I request a visit for the facility where I work?
    Regular team visits can be arranged on weekdays, weeknights or weekends, seven days a week. We currently have a waitlist for regular, recurring visits. They are based upon request date and based on availability. There is no charge to receive the services provided by Happy Tails volunteers.
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